FAQ

Creating an account at Slotsi Casino is quick and straightforward. Visit our website and click the 'Register' or 'Sign Up' button in the top corner of the homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. We'll also ask for personal details like your name, date of birth, and address to verify your identity and comply with regulatory requirements. Once you've completed the registration form, you'll need to confirm your email address by clicking on the verification link we send you. After verification, your account will be active and ready to use. The entire process typically takes less than five minutes, and your information is protected by advanced encryption technology. Remember that you must be at least 18 years old to register and play at Slotsi Casino.

Slotsi Casino welcomes new players with a generous 125% match bonus up to €500 on their first deposit. To qualify, you need to make a minimum deposit of €20. This bonus comes with a 40x wagering requirement that must be completed before any winnings can be withdrawn. Beyond the welcome offer, we've designed the Slotsi Rewards program where players earn points by completing various missions and leveling up. These points can be exchanged for bonuses in our rewards store. We regularly update our promotions page with seasonal offers, reload bonuses, and special tournaments. While we currently don't offer no-deposit bonuses, we recommend checking our promotions page and subscribing to our newsletter to stay informed about all upcoming offers and exclusive deals. All bonuses are subject to our terms and conditions, which we recommend reading before claiming any promotion.

Slotsi Casino offers convenient and secure payment options to accommodate our players' preferences. For deposits, you can use major credit cards including Visa and MasterCard, which process instantly and have no additional fees. The minimum deposit amount is €20, while the maximum varies depending on your chosen payment method. For withdrawals, we process requests within 24-48 hours, though the actual time to receive your funds depends on your payment method. We prioritize security in all transactions, implementing advanced encryption technology to protect your financial information. Please note that withdrawals are typically processed back to the same method used for deposits, in accordance with anti-money laundering regulations. Remember to verify your account before requesting your first withdrawal to ensure a smooth process. If you encounter any issues with payments, our customer support team is available 24/7 to assist you.

Slotsi Casino boasts an impressive collection of games from over 40 leading software providers including NetEnt, Microgaming, Pragmatic Play, and Evolution Gaming. Our extensive library features hundreds of video slots ranging from classic fruit machines to the latest video slots with innovative features and exciting themes. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. For an authentic casino experience, our live dealer section powered by Evolution Gaming offers real-time games with professional dealers streaming from state-of-the-art studios. We also feature specialty games like bingo, scratch cards, and virtual sports for players seeking something different. Our game collection is regularly updated with new releases, ensuring there's always something fresh to try. All games on our platform are tested for fairness by independent auditors, guaranteeing random outcomes and fair play for every gaming session.

Slotsi Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards regarding fair play, responsible gambling, and player protection. Our platform employs industry-leading SSL encryption technology to safeguard all player data and financial transactions. We work exclusively with certified game providers whose random number generators (RNGs) are regularly tested and verified by independent auditing organizations to guarantee fair outcomes. Player funds are kept in segregated accounts separate from our operating funds, providing an additional layer of financial security. We take responsible gambling seriously and offer various tools to help players maintain control, including deposit limits, reality checks, self-exclusion options, and cooling-off periods. Our privacy policy strictly governs how we collect, use, and protect your personal information, ensuring compliance with data protection regulations. These comprehensive security measures allow our players to focus on enjoying their gaming experience with complete peace of mind.

Slotsi Casino offers multiple channels to contact our professional customer support team. Our live chat service is available 24/7, providing instant assistance for urgent matters. You can access this feature by clicking the chat icon visible on every page of our website. For less time-sensitive inquiries, you can email us at support@slotsi.com, and we aim to respond within 24 hours. Our comprehensive FAQ section addresses many common questions, potentially saving you time by providing immediate answers. Before contacting support, we recommend checking if your question is already answered there. Our support team is fluent in multiple languages and trained to handle various issues, from account verification to technical problems. We're committed to providing prompt, courteous, and effective assistance to enhance your gaming experience at Slotsi Casino. Your feedback is valuable to us, so don't hesitate to share your thoughts about our services when you interact with our support team.